SST Butterfly Image

StopSmokingToday.com

Help > Ticket Support System > How do I create a new ticket if I already have a User Account?

How do I create a new ticket if I already have a User Account?

If you already have a User Account with StopSmokingToday.com you can create a new ticket through your User Account. Firstly, logon to your User Account. You can do this by clicking on the 'My Account' button to the left below the site logo at the top of the screen, this should take you through to the account logon page. Enter your e-mail and your password in the boxes provided and click on the 'Logon' button. Once you have logged on, select 'My Support' from the list of account options, which are also found in the top right hand corner of the screen. To create a new ticket, click on the 'Create new support ticket' link. This sends you to the 'Create support ticket' page. Some of the required details, such as your e-mail address and name, will automatically be filled in for you. Carefully complete in the remaining details for your new ticket, including the order number (if applicable), a subject header and a full description of the issue relating to your question, query or feedback.Below the area where you have written your description is a small box entitled 'Email notification'. If you want to receive e-mail notification whenever your ticket is updated then click inside this box so that the small tick appears. The e-mail will be sent to the e-mail address associated with your User Account. If you are contacting us regarding a particular order placed before you set up the User Account and using a different e-mail address, please let us know in the 'Description' box that the e-mail address that you used for the order is different from your User Account e-mail.At the bottom of the page you will see the 'Submit Query' button. Once you have filled in all the relevant details then click on this to submit the ticket to us. You will be taken to a new page that tells you that your ticket was successfully registered and gives you the ticket number of your new ticket. To view the details of you new ticket, simply click on the 'My Support' link in the top right hand corner of this page.On the 'My Support' page you will find a list of all of your current tickets. This includes information on the ticket number, the order number, the priority of that ticket, its status, the date it was opened, and the subject. The User Account ticket support enables you to conveniently display all of the tickets created using your User Account on a single page. By clicking on the different coloured subject heading link of any ticket on this page, found in the 'Subject' column, you will go to the 'View ticket' page for that ticket. This page has the all of the comments related to that particular ticket and has an 'Add a comment' box at the bottom of the page so that you can add any new comments. You can submit these new comments by clicking on the 'Update Ticket' button. This will automatically update the ticket to include your new comments. The next time you visit this page, any new reply to your comments will automatically be displayed on this page.If you selected to receive e-mails about updates to your tickets you can deselect that option from this page by clicking on the small box next to 'Email notification' to remove the tick. Alternatively, if you initially chose not to receive the e-mails, you can select this option by clicking on the box so that the tick appears.