Make sure that the spelling of logon name and password is correct. Your password is case sensitive so you will have to type it with exactly the same capital and lowercase letters as you originally used. If you are in the process of updating your e-mail address, you may be temporarily locked out of using your account until you have completed the procedure. This is done to protect the security of your account. If you are trying to use the 'Permanent Logon' component of your User Account you must remember to have 'cookies' enabled on your web browser or else it will not work.